Emirates Reviews

Emirates has an overall rating of 4.7 based on 36 reviews. Customer feedback on Emirates is mixed: Emirates reviewers highlight positive aspects like user-friendly interface, extensive flight options, excellent customer service, competitive pricing, which strongly appeal to frequent travelers, business travelers, families planning vacations, budget-conscious consumers. However, Emirates is often criticized for its occasional website glitches, limited payment options, slow customer support response, high fees for changes.

4.7/5.0

36 reviews

5 Stars

28

4 Stars

3

3 Stars

0

2 Stars

1

1 Star

1

All Emirates Reviews (36)
NUNEZ
May 25, 2026
"Made the Whole Trip So Much Easier"
In the end, it made the trip so much less stressful for my mum, and I’m really grateful. I booked special assistance for her on emirates.com, and everything went smoothly from start to finish. The staff helped her at check-in and stayed supportive all the way through to the gate. Such a relief and a big thank you to the Emirates team.
weldon1986
May 22, 2026
"Honestly, Emirates’ in-flight meal was surprisingly good"
I flew with emirates recently and, maybe it’s just me, but the in-flight meal was way better than I expected. The chicken was actually hot, the rice was nice, and even the bread roll wasn’t dry like it usually is on flights. The dessert was small, but it tasted good, so I wasn’t really complaining. The staff also came around with drinks often, which made a difference. For airplane food, I thought it was really solid and made the long flight feel a bit easier. Anyone else had a good meal on emirates, or did I just get lucky?
louisecross5586
May 15, 2026
"Online check-in was a headache"
I tried checking in on Emirates, and it kept freezing right after I put in my passport details. I gave it four tries, and each time I had this gut feeling it wasn’t going to work, no boarding pass, no useful error, just loading and then nothing. The app didn’t help either; it basically pushed me right back to the website. It was really frustrating, especially when you’re already feeling travel stress. In the end, I had to get to the airport early and wait in the regular line anyway. For an airline this big, online check-in should be something you can rely on.
Ashley_clark05
May 07, 2026
"Smooth and stress-free"
I was in a relaxed mood after using the Emirates app. I booked my flight and checked in without any drama, and my boarding pass popped up really quickly. I also changed my seat super easily, which was a nice little win. No crashes, no confusing steps, just a smooth experience overall. Left me feeling happy with it
david.Ostrye
May 06, 2026
"Chat support was quick, but not perfect"
I had an issue with my booking and used the live chat to sort it out. The agent helped me quickly and the whole thing was easy enough, which I appreciated. That said, I did have to explain the problem twice before it really got moving, so it wasn’t completely seamless. Overall though, it got fixed fast and I’d probably use the chat again.
JaniceOrtega_23
May 01, 2026
"Plenty to watch on the flight"
There seemed to be a good selection of movies, so I had no trouble staying entertained. The flight felt like it went by quicker than I expected.
WALKER
April 26, 2026
"Helpful and Smooth Support Experience"
I had to call Emirates support because I couldn’t change my flight online. The agent I spoke with was calm, clear, and didn’t make me feel rushed at all. He helped sort out the date change and explained the fee in a way that was easy to understand. The whole call took around 15 minutes, which was quicker than I expected. i was really happy with how smoothly it went.
vida_Wilson73
April 25, 2026
"I used this while I was out…"
I used this while I was out and about, and it kept me connected the whole time. For what I needed, checking maps, messages, and browsing a bit, it worked really well. I can’t say how it would hold up for heavy streaming or anything intense, but for everyday use, it did the job nicely
john2000
April 18, 2026
"Pretty smooth flight to Dubai tbh"
Booked my flight on emirates.com and flew economy to Dubai. Check-in was super easy, the seats were decent for a long flight, and the crew was really nice. The food was actually better than I expected lol. My bags arrived with no issues too, so overall I had a good experience and would def fly with them again
lanny_Arispe76
April 13, 2026
"I mainly use emirates.com for my…"
I mainly use emirates.com for my Skywards account, it’s been a really smooth experience. My points usually show up quickly after flights, and I was even able to upgrade once without any hassle, which felt great. Overall, I’m happy with the program and don’t really have any major complaints...
GilbertSword_15
April 07, 2026
"My Emirates flight ended up being delayed..."
My Emirates flight ended up being delayed, and I started getting a bit anxious about it. I kept checking emirates.com, half wondering if I was overdoing it, but the updates were actually clear and came through quickly.
The time shown on the site matched what I was seeing elsewhere, so I didn’t have to keep second-guessing everything. Obviously I wasn’t thrilled about the delay, but the communication made the wait a lot less stressful. I’d use the site again for flight updates
hello_michael193
April 07, 2026
"Quick Help When I Needed It"
Customer service got back to me really fast, like really fast, and they actually fixed my issue without making it complicated. Super easy experience overall.
tracybernard7908
March 20, 2026
"A really nice way to wait for my flight"
I booked my flight on Emirates and ended up using the lounge at the airport too. it was a nice little break before flying. It was calm, clean, and the food was good, which always helps. I also had a small question about boarding, and the staff sorted it out for me without any fuss. Made the waiting time feel a lot less boring. I’d definitely use it again.
Glenn_simmons88
March 16, 2026
"Pretty smooth family trip, even if a few bits were annoying"
Booked our family flights through emirates.com and overall it was easy, though I’ll admit I still found myself double-checking things because some parts felt a bit too much to click through. We were traveling with two kids, so I liked that the seat, meal, and baggage info was clear enough, even if it wasn’t exactly exciting to sort out. Online check-in worked fine, which was a relief, although I always somehow feel stressed doing it anyway. The crew on the plane were really kind and helped us with the kids, which made a big difference. It was still a long and tiring trip, obviously, but somehow it felt less draining than I expected. I’d probably use Emirates again for family travel.
john.Russell
February 21, 2026
"Easy Flight Change"
I had to change my flight it was no hassle at all. Everything went smoothly, which was a relief.
JanetFlander_64
February 19, 2026
"I tried booking through emirates and, wow…"
I tried booking through emirates and, wow... it was a bit of a pain!! The pages were loading really slowly, a few buttons didn’t even work the first time I clicked them, and trying to find the baggage info took way more digging around than it should’ve!!! The flights themselves are totally fine, but the website seriously needs some fixing..
john.Bohn
February 13, 2026
"and Emirates handled it really well"
even though my bag didn’t arrive at first, Emirates made the whole situation way less stressful. Their support team was easy to reach, kept me updated, and I got my bag back the next day. Really happy with how they handled everything.
Ann-newberry
February 12, 2026
"Clean, Comfortable Flight with Attentive Crew"
I flew with Emirates recently and was impressed with how clean the cabin was when I boarded. My seat area looked spotless, the tray table didn’t have any marks or crumbs, and even the floor around the seats seemed well taken care of, which I really appreciate on a long flight. The cabin felt fresh and organized from the start. The only minor downside was that the bathroom got a little messy later into the flight, but I did notice the crew checking on it a few times, so they were clearly trying to keep up with it. Overall, it was a smooth and comfortable experience. I’d give it 4 stars.
syblekenon3480
February 05, 2026
"Great flight with Emirates"
Booked through emirates and had a really good experience. The seats were comfy, the crew was super nice, and the food was actually good too, which is kind of ridiculous considering how airline food usually is. No issues at all, and I’d definitely fly with them again.
Latricia_maris88
January 29, 2026
"Smooth baggage experience with Emirates"
I flew Emirates last week and was happy with how everything went. Both of my bags came out quickly and didn’t have a single scratch on them. I’ve had baggage come back scuffed or delayed with other flights before, so this was a nice change.

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Emirates Q&A

How easy is it to get a hold of customer service at emirates?

blackswan591
May 01, 2020

“They ignored emails, phone calls, and complaint submissions.”

What made you choose emirates over similar businesses?

bigladybug673
July 12, 2019

“lounge, final hours, sometimes price, but now they are a little higher than another airlines.”

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